100% Uptime Guarantee
Overview
Enphase Energy, Inc. is committed to the successful operation of Enphase Microinverters. We believe that if our product malfunctions, you shouldn’t have to pay for the lost power production. In support of this commitment, we offer an unprecedented 100% Uptime Guarantee. Enphase Energy will reimburse eligible Enphase customers for any energy lost due to the malfunction of an Enphase Microinverter, for up to 30 days.
Program Details
If an Enphase Energy Microinverter malfunction results in lost energy from a solar module Enphase Energy will:
- Reimburse the eligible Enphase customer for energy lost between outage and replacement of the Enphase unit. The energy lost is calculated based on a neighboring module’s energy production during the outage period.
- Reimbursement will be based on a rate of $0.20/kWh.
- Reimbursement will be provided for a maximum outage duration of 30 days.
Eligibility
- Enphase Energy’s 100% Uptime Guarantee is available to eligible residential sites (i.e. sites up to 10kW in size).
- The end customer must be a registered Enphase customer with a current Enlighten subscription.
- Enphase Energy Customer Support must verify that the energy loss is due to the malfunction of an Enphase Microinverter.
Reimbursement Process
- Once the outage is identified by the system owner or installer, please complete the 100% Uptime Guarantee Reimbursement Form and send to support@enphaseenergy.com.
- Reimbursement for lost energy will be sent within four weeks of receiving the completed form.
FAQs
Why does Enphase Energy offer a 100% Uptime Guarantee?
Enphase Energy is committed to designing and manufacturing the most reliable inverter system in the industry. We believe that if our product malfunctions, you should not have to pay for lost energy. We stand behind this promise by reimbursing you for the value of any lost energy.
Does this mean I should expect my microinverters to fail?
No. Enphase Microinverters have a Mean Time Between Failure (MTBF) rating of 331 years. It is because of our confidence in this low failure rate that we are offering this guarantee.
How do I know if I am eligible for the 100% Uptime Guarantee?
All registered customers with a site less than 10kW in size and an activated Enlighten account are eligible.
Why do I need to have an activated Enlighten subscription?
This is our way of ensuring that the Enphase Microinverter was purchased and installed properly and that the power outage was due to an Enphase inverter failure. All Enphase Microinverter Systems include the Enlighten monitoring software with the purchase of the Envoy Communications Gateway, so activation in Enlighten is a simple process for anyone with a broadband internet connection.
How is the reimbursement calculated?
The reimbursement is calculated as the estimated energy production loss in kWh multiplied by the reimbursement rate of $0.20 per kWh. The energy production loss is estimated by viewing the production of a neighboring module for the total of the outage period. There is a limit of 30 days for the reimbursement period calculation.
Can I apply for reimbursement through my installer or distributor?
No. Please contact Enphase Energy directly to initiate the reimbursement process. Complete the 100% Uptime Guarantee Reimbursement Form and return to Enphase Energy, or call 877.797.4743 between the hours of 6:00 A.M. and 7:00 P.M. Pacific Time.