Enphase Legal Notices & Policies

Permit Assistance & Design Review Services Terms & Conditions

Enphase Energy Terms and Conditions for Design Review Services (Australia).

  1. Overview

    These Terms and Conditions (the “Terms”) apply to the purchase of the permit assistance services (the “Services”) from Enphase Energy Australia PTY. LTD. (“Enphase,” “we,” “us,” or “our”). The term “you,” or “your” refer to you and any individual purchasing a Service from Enphase.

    These Terms incorporate the following terms:

    • Enphase Energy’s general Terms of Service (“General ToS”), available here.

    • Our privacy policy, available here.

  2. Services

    Enphase, either through itself or a third-party service provider, provides Design Review Services as described below. The Services shall be dependent and rely on information you provide through Enphase’s Enlighten platform (the “Information”).

    The Design Review Services will confirm the following:

    • PV system to Enphase Energy System (EES) power ratio complies with Enphase’s Planning Guide sizing table

    • IQ System controller

      • Installation complies with all local and national standards e.g. AS/NZS 3000, AS/NZS 5777, AS/NZS 5033, AS/NZS 5139

      • Breaker ratings are properly specified as per AS 3008

      • IQ Battery AC circuit breakers shall comply with AS 3008 and AS 3000 specify breaker and hold down kit compatible models.

    • Backup Load Analysis and Enphase Energy System Sizing

      • Enphase Energy System (EES) complies with all local and national standards e.g. AS/NZS 3000, AS/NZS 5777, AS/NZS 5033, AS/NZS 5139 and the system can support the largest load

      • Selected backup loads will provide a good system owner experience

    • Production and Consumption CTs are shown and located correctly if mounted externall and not within the IQ System controller

    • Communications

      • Equipment is located close to each other to ensure good wireless communications and PV microinverter powerline communications

      • The required primary Wi-Fi / Ethernet and secondary Mobile Connect internet connections are shown

  3. Eligibility

    In order to purchase the Services, you must be an installer registered with Enphase Energy, PTY. LTD. with an Enphase Enlighten account.

  4. Required Information

    In order to receive the Services, you must provide Enphase with the Information, which include certain documents and data as required by Enphase on the Enlighten Platform. These documents and data may include, but is not limited to:

    • Customer Name

    • Zip/Post Code

    • Address

    • Project Description

    • Utility Provider (DNSP)

    • System Type

    • Solar System Size

    • Storage Size

    • Panel & Array Information

    • Location of Equipment or Wire Transition

    • Electrical Properties

    • Racking & Attachment Properties

    • Proposal Document

    • Pictures and Location of Main Service Panels, Main Breaker

    Enphase reserves the right to request any further details that would form part of the Information, as required to provide the Services. By submitting the Information, you represent and warrant that the Information you provide is true and correct. Please note Enphase reserves the right to decline or cancel orders, in whole or in part, at any time, if you fail to provide any of the information required.

  5. Privacy

    Enphase’s Privacy Policy, available here, will apply to the Information you submit under these Terms.

  6. Payment

    You may be required to supply your credit card details when you place your order for the Services. You agree to pay all fees and charges for your purchase of the Services. You agree that Enphase may charge your credit card through the services of our payment service provider’s portal. We reserve the right to verify the identity of the credit card holder by requiring appropriate documentation. We may seek pre-authorization of your card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase. All payments are final and no refunds will be given once you have placed your order for the Services. For the avoidance of doubt, no refunds will be given to you in the event that your permit application is rejected by the appropriate authorities.

    If non-payment occurs due to a failed credit card transaction, then we may reject the applicable order.

    By purchasing the Service through Enlighten, you hereby consent and authorize our use of any third party to process your payment. To the extent possible under applicable law, we disclaim all liability with regards to any fees or problems you have with any third party payment processor you may engage. Please call 1800 006 375 for additional information.

    Our payment service provider and the credit and debit cards we accept may change without notice.

  7. Promotional Codes

    If you have a promotional code that may be redeemed for the Services, the Promotional Code must be submitted at the time the Services are purchased through Enlighten and cannot be applied retroactively. Enphase promotional codes have no cash value.

  8. Processing

    By submitting the Information to Enphase, you authorize Enphase and its authorized service providers, to prepare the drawings on your behalf. Additionally, you authorize Enphase or its authorized representative to contact you for the purpose of requesting additional information or clarification of Information you have submitted. You will use reasonable efforts to respond to all such requests promptly and completely.

  9. Limitation of Liability

    Notwithstanding anything contained in these Terms, the Privacy Policy, or the General ToS, you agree that, to the full extent permitted by applicable law, Enphase has no liability for indirect, incidental, exemplary, punitive or consequential damages with respect to the Services, regardless of whether we have been advised of the possibility of such damages. We shall not be liable for any damages resulting from your access to or use of, or inability to access or use, the Enlighten application. In no event shall our aggregate cumulative liability under these Terms, for the Services, exceed the amount paid by you for such Services. The foregoing disclaimers, waivers and limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

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