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If a module is not producing it is shown as blacked out Why didn’t I receive an alert email?

System owners or hosts with MyEnlighten and Enlighten Mobile access will see System Status and may elect to receive email notifications about system production issues.

Enlighten declares a Production Issue system status when one of the following occurs:

  1. Site production falls below the Production Threshold (if one has been set).
  2. Enphase detects a hardware issue with >10% of total microinverters in the system.

Per panel alert notifications are one of the benefits of Enlighten Manager. Visit Encare for more information about upgrading to Enlighten Manager.

System owners or hosts with MyEnlighten and Enlighten Mobile access will see System Status and may elect to receive email notifications about system production issues. Alert emails in Enlighten Mobile and MyEnlighten are batched so they can be addressed with a single service call at the same time. A single panel that is not producing has minimal impact on the production of the array in total. By batching service calls, impacts to installer workday schedules are minimized.

Click here to reach out to us via email.