Critical updates
Make the most of your Enphase Energy System with important updates, tips, and support articles all in one place.
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To reconnect your IQ Gateway, follow the reconnection steps.
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Ensure the smartphone, tablet, or laptop you are using to reconnect your system is within 10 feet of the IQ Gateway.
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If you have had multiple failed attempts to reconnect your IQ Gateway, restart the IQ Gateway once and then try again.
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Try the new connection procedure via the Enphase App if you are unable to connect to the IP address of your IQ Gateway or Envoy-S.
If you frequently see a “Microinverter not reporting” error status, check your home for sources of interference to the power-line communication.
A few usual suspects that can cause interference to your power-line communication are listed below. Usually, moving them to a power outlet farther away from your Gateway should restore reporting.
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Power strips and surge protectors
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UPS (uninterruptible power supply) or battery backup units
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Touch lamps
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Battery chargers or AC adapters like those used for cell phone and laptop chargers, especially for older devices
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Heavy rotating motors in devices like fans, refrigerators, freezers, or water pumps
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Workshop equipment like a drill press, table saw, wood router, or planer
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Electronic pest deterrents
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Any older or failing compact fluorescent light (CFL) installed in your home—remove the CFL, then check to see if the reporting is restored