Critical updates

To ensure you have the best experience with your Enphase Energy System, we have created this critical updates page to keep you notified of important updates, tips and tricks, and support articles.

 

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A few usual suspects that can cause interference to your power-line communication are listed below. Usually, moving them to a power outlet farther away from your IQ Gateway should restore reporting.

  • Power strips and surge protectors

  • UPS (uninterruptible power supply) or battery backup units

  • Touch lamps

  • Battery chargers or AC adapters like those used for cell phone and laptop chargers, especially for older devices

  • Heavy rotating motors in devices like fans, refrigerators, freezers, or water pumps

  • Workshop equipment like a drill press, table saw, wood router, or planer

  • Electronic pest deterrents

  • Any older or failing compact fluorescent light (CFL) installed in your home—remove the CFL, then check to see if the reporting is restored

  • To reconnect your IQ Gateway, follow the reconnection steps.

  • Ensure the smartphone, tablet, or laptop you are using to reconnect your system is within 3 meters of the IQ Gateway.

  • If you have had multiple failed attempts to reconnect your IQ Gateway, restart the IQ Gateway once and then try again.

  • Try the manual reconnection process if you can’t reconnect your IQ Gateway using the above steps.