Once you've made the choice to go solar, you'll need to find a solar installer to guide you through the process. Your solar installer will be an essential resource along the way, from designing your system to installation and ongoing maintenance. Choosing an installer you trust, with the right qualifications and experience for your needs, will make your solar experience a lot smoother.
That's why we've created the Enphase Installer Network, an online database that helps you select an Enphase installer in your area. The Installer Network will show you a list of Enphase installers who cover your area, as well as how long they've been installing Enphase, how many Enphase installations they've completed in the past year, as well as other certifications that may help you make your decision.
When you reach out to a solar installer, they will want to visit your home to assess your roof and gather the details they need to prepare a quote or proposal for you. You may want to have a few installers come out to your home so you can get a better feel of which installer you're most comfortable with. When the installer arrives at your home, they will examine your electrical service panel, assess your roof, and may even suggest some tree trimming near your house.
They will also ask you about your home's internet access, as connecting your Enphase system to the internet allows you to monitor its performance, and allows us to send out any necessary firmware updates. Can't get internet? Not to worry, cellular monitoring is also available.
Once you have selected an installer, they will likely have some paperwork for you before they can schedule the project. Typically, solar projects need to be permitted with the city or county, as well as the local electric utilities, who have their own permitting review and approval process. Your installer may ask you to sign some documents allowing them to act on your behalf throughout this permitting process.
Depending on whether you're applying for any state or federal incentives, you or your installer may also need to complete the rebate paperwork. Want to learn more about clean energy policies & rebates? The Clean Energy Regulator provides information on the RET and how to benefit.
Once you've selected an installer and have started the paperwork for your system, your installer will work with you to schedule the installation. Installation typically takes 1-3 days, depending on the size of your system.
On the day of the install, your installer will usually set up a staging area with close access to the roof, where they will lay out all of their tools and equipment. While much of the installation happens on the roof with the panels, microinverters, and other components, some of the installation will also happen near your electrical panel, where the installer will set up the Envoy. You may need to be available at the beginning of the install to provide your installer with the information needed to connect the Envoy to the internet.
For an overview of the various components that may be installed in your system, check out the How it Works page.
When system installation is complete, your installer will briefly turn on your new system to verify that everything is working as designed. If additional configuration steps are required by your utility, your installer will take care of these during this brief test window. Following configuration and verification, the system will be powered off while you await Permission To Operate (PTO) from your utility.
While you await PTO, do not power off or move any of the equipment your installer has placed. Be sure to keep the Envoy plugged in and connected to the Internet. The Envoy is located for optimum communication with the microinverters and for remote turn-on when PTO is received. If you move the device, monitoring may be compromised. If you disconnect it from the Internet, your installer may not be able to turn on your system remotely, and you may have to wait until they are in your neighborhood again to power on your system.
Do not power on your system until PTO is received. It is illegal to run your system before you have permission to operate and it may be costly to do so. Solar installations require bi-directional utility meters: meters that spin backwards when your system is feeding the grid and forward when you are buying energy from the grid. Until a bi-directional meter is installed, you’ll be charged for all the electricity you generate. The meter will only spin forward!
When PTO (Permission To Operate) is received, your installer will power on your system. Most systems can be powered on remotely, but occasionally, installers may come out to your house again to power on your system.
Within two days of power on, you will be sent your MyEnlighten login credentials. Your username is the email address you provided to your installer for registration. You will be sent a temporary password that you will reset when you first log in.
If you have not received your welcome email within three days of power up, please check your spam folder, then contact your installer.