How will I know if there’s a problem with my system?

Understand how the Enphase system monitors operation and performance

The icon to the left of your system name tells you how your system is doing. If you see a green checkmark, then your system is fine with normal system production.

If there is a problem, MyEnlighten shows a message to help you know what to do next. Here are the possible messages that may be displayed:

  • Your system has stopped reporting data.

  • Some microinverters have stopped reporting.

  • There is a production issue.

  • If your system has metering:

    • The meter has stopped reporting.

    • There is an issue with the meter measurements.

  • If your system has AC Batteries:

    • Some batteries haven’t charged or discharged recently.

    • Some batteries have stopped reporting.

Continue reading for more information about each type of problem.

System Stopped Reporting

If your system has stopped reporting data, you’ll see a problem message like this:

Learn what you can do if your system stops reporting data.

Microinverters Not Reporting

If some of your microinverters have stopped reporting to the Envoy, you’ll see a problem message like this:

Click the link in the message to see which microinverters are not reporting and their location in your array:

Learn what you can do if some of your microinverters have stopped reporting.

Production Issue

If your system is producing less energy than your installer estimated, you’ll see a message like this:

Click Learn more for information on how to get help with the problem.

If Enphase has detected a possible hardware issue that may be affecting system production, you’ll see a message like this:

Click the link in the message to see which microinverters are reporting a production issue and find out how to get help with the problem.

You can sign up to be notified by email if your system experiences either type of production issue.

Meter Stopped Reporting

If your system’s meter has stopped reporting, you’ll see a problem message like this:

Learn what you can do if the system’s meter has stopped reporting.

Meter Measurements Issue

If there is an issue with the Envoy meter measurements, you’ll see a message like this:

Storage Inactive

If one or more of your AC Batteries hasn’t charged or discharged for the last 72 hours, you’ll see a message like this:

This may not indicate a problem, especially if there hasn’t been enough sunshine to produce energy that exceeds your home’s consumption, or if your home’s energy use has gone down to the point that the batteries don’t need to discharge. If the message persists and is not due to unusual production or consumption conditions, contact your installer for help.

AC Batteries Not Reporting

If some of your AC Batteries have stopped reporting to the Envoy, you’ll see a message like this:

If this occurs, you can follow the same troubleshooting steps for when microinverters have stopped reporting.

Still having trouble? Contact Enphase Customer Support for assistance.
Related Categories: Troubleshooting