Effective: November 6, 2017
Enphase’s Commitment to Data Privacy Protection
Our privacy practices comply with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Enphase has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification, please visit https://safeharbor.export.gov/swisslist.aspx.
Inquiries and Complaints
For European Union Customers, under certain conditions, more fully described on the Privacy Shield website at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Our Primary Website (“Enphase.com”)
When you visit enphase.com, you may be asked to provide personal information including your name, address, telephone number, email address, and type of customer. This type of information is used to improve user experience, respond to inquiries or support requests, and allow us to follow-up after your Site visit.
To receive regular updates regarding Enphase news, products and promotions, you must provide your first name, last name, email address, language preference and country. This information will only be used to send you notifications about Enphase and its products and services, our business partners or to contact you if necessary. You may unsubscribe to this service at any time by following the unsubscribe instructions included in our notification emails or by contacting us here.
Our Remote Monitoring Website (“Enlighten.enphaseenergy.com”)
Enlighten.enphaseenergy.com is a separate remote monitoring website (also referred to here as “Enlighten”) which can be accessed from enphase.com. Website visitors’ requests for information about Enlighten and our products which originate on enlighten.enphaseenergy.com are directed back to enphase.com. Our responses to requests for information about Enlighten are internet-based.
When you register for Enlighten, we obtain your first name, last name, password, a valid email address (used for log-in), a phone number, and your company name and address if applicable. This information is used to establish your Enlighten account, provide you with updates regarding Enphase news, products and promotions, and to contact you about your Enphase system when necessary. If you purchase additional products, we also obtain your credit card and billing information to process the order.
In certain regions, we offer Enphase system owners the opportunity to sign up for third party services that report solar energy production data to other third parties for purposes of enrolling you in incentive programs. If you wish to sign up with a third party provider, you must give Enphase permission to submit certain personal information to the third party service provider, including your name, email address, system location information (street address, city and postal code), meter identifier information (make, model and serial number) and the augmented revenue grade meter data (such as cumulative counter ending value as of the end of the month). We will ask you for this permission when you enter your information on the Enlighten Manager page. The third party service provider may be located in the United States or overseas.
The Enlighten monitoring service uses an automated, internet-based technology called the Envoy/Energy Management Unit (“Envoy”). The Envoy is the networking hub connecting every module and microinverter of an Enphase system to Enlighten monitoring and management software. Once the Envoy is connected to the internet it immediately begins reporting your solar equipment information to Enphase and will continue to do so as long as it is online. By having your Envoy connected to the internet, you consent to this automatic information reporting. The information Enphase receives includes the system’s approximate location based on IP address, its output, efficiency, and other technical variables. This information is recorded and preserved by Enphase on third party data storage facilities which are located in the United States, and is accessible to Enphase at all times. We retain this information on behalf of our Customers for as long as needed to provide necessary services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also use it to improve our products and services, including for quality assurance and engineering performance comparisons.
When you register for Enlighten, the Installer of your system and companies that the Installer may partner with (for example, for solar renewable energy certificate (SREC) reporting services or third party owners if the system is financed through a lease or power purchase agreement (PPA)) are given access to certain Enlighten data, including system consumption amounts and times of usage. This data is used to assist Installers with the installation of our products, troubleshooting, and other system performance related matters. You can remove this access at any time on the Enlighten Settings page. Under certain circumstances, we may share Enlighten data, including latitude and longitude coordinates (“Geo-location”) information, with companies that we co-market, partner, collaborate, or otherwise enter into agreements with. These companies may be located overseas. You can view and control who we share your Enlighten data with when you log on to Enlighten, or by contacting us here.
Enlighten collects information under the direction of its direct customers and may not have a direct relationship with the individuals whose personal data it processes. If you are a customer of one of our direct customers (an “End User”) and would like to opt out of certain Enlighten data sharing, please contact the Enphase customers that you interact with directly.
If you are an Enlighten Customer, we may ask you to complete surveys or answer questions regarding your satisfaction with any Enphase products you have purchased or services you have received from us. We use this information to improve our remote monitoring services. We may also ask to use information about your experience with our products and services in Enphase’s marketing materials. We will ask for your express consent to use such information. The information used will not identify you by full name or address. We will only use the general geographic location (city and state), comments from you, the physical performance data from your solar equipment installation (which is stored on our data storage facilities) and other site-specific information as approved by you.
Our API Developer Website (Developer.Enphase.com)
Enphase’s API Developer Website is a JSON-based API that gives users access to system performance data and alerts on the Enlighten accounts they have access to. When initially registering, you are required to provide your first name, last name, organization or group name, a username, e-mail address, and a password. Providing a physical address is optional. This information is used to establish your Enlighten Systems API account, provide you with updates regarding Enphase news, products and promotions, and to contact you about your account when necessary. You may unsubscribe to this service at any time by following the unsubscribe instructions included in our notification emails or by contacting us here.
The Developer Website has a forum that can be accessed only by those who have a valid Enlighten Systems API account. Any information you provide in these forums may be read, collected, and used by others who access them. To request removal of your personal information from the forum, contact us at email@example.com. In some cases, we may not be able to remove your personal information; if such a situation arises, you will be notified of the reasons why.
Our Mobile Applications (MyEnlighten, Enlighten Manager, and Installer Toolkit)
MyEnlighten and Enlighten Manager are mobile applications that allow Enlighten System Owners and solar professionals to monitor their Enphase systems remotely. To sign in you must provide your existing Enlighten account email address and password. The applications provide a platform to the information already contained in Enlighten, and no additional information is required or collected to use them.
The Installer Toolkit is a mobile application that assists solar professionals with configuring Enphase systems, activating Enlighten accounts, confirming successful installations, and obtaining System performance information. When initially setting up enlighten accounts, Installers may provide the System name, System ID, number of modules, System address, customer name, customer email address, and customer phone number. This information is used to establish your Enlighten account, provide you with updates regarding Enphase news, products and promotions, and to contact you about your Enphase system when necessary.
Storage and Security
The information that Enphase and other permitted third parties collects from you is stored on servers that are located in the United States. We take all reasonable steps to ensure this information is protected from misuse, interference and loss, and from unauthorized access, modification or disclosure.
The security of your Data is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using Secure Socket Layer technology (SSL). Credit card numbers are not retained by Enphase; they are sent to third parties for payment processing. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it; however, no method of internet transmission or electronic storage is 100% secure.
Information Sharing (including for Credit Card payments)
Enphase is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Enphase may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We may use and disclose de-identified data transmitted automatically by your Envoy (used for the Enlighten monitoring service) for any purpose. De-identified data may include energy production and usage, but not your name, telephone number, or email address. Any and all of this information may be aggregated with information from other Customers or provided individually as an example of customer experience with our products.
We may sell certain information or data to third parties for non-marketing related purposes including, but not limited to, research and development, grid integration purposes, solar resource assessment, product development, and services of our partners and customers. This information may include, but is not limited to, production, voltage, frequency, and Geo-location. This information will not contain your name, telephone number, or email address. You may opt out of this use of your Geo-location by logging on to Enlighten and visiting the account settings page, or by contacting us here.
We may also disclose your Data:
Access to and Modification of Account Information
Enphase acknowledges that you have the right to access your personal information. An End User who does not have a direct relationship with Enphase and seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Enlighten Customer (the data controller) that they interact with directly. If requested to remove data, we will respond within a reasonable timeframe.
Most web browsers allow you to adjust cookie settings. You can still view our Websites if your browser is set to refuse all cookies, but you must enable cookies to log onto Enlighten and make purchases.
Third Party Tracking Technologies
We also contract with selected marketing specialist companies to help us track the effectiveness of our Websites. In conjunction with cookies, we use web beacons to monitor website traffic. A “web beacon” is a graphic on a webpage designed to track pages viewed and messages opened. Web beacons are often invisible, because they are generally only one pixel by one pixel in size. When a user requests an Enphase webpage, the web beacon is retrieved and activated. Once activated, the web beacon can send information to our contracted marketing specialist companies. The information sent includes the IP address of the computer that requested the page, the time the page containing the web beacon was viewed and for how long, and the type of browser that retrieved the page. This information is compiled by our marketing specialist companies and made available to us.
Cookies, together with web beacons, enable us to enhance user experience on our Websites and improve the effectiveness of our advertising. Our contracted marketing specialist companies are not permitted to use this information for any purpose other than the functions which they perform for us.
We and third parties use Local Shared Objects, such as Flash cookies to store content information and preferences. To manage Flash cookies, please click here.
Links to Other Sites
Our Websites contain links to other sites that are not owned or controlled by Enphase. Please be aware that Enphase is not responsible for the privacy practices of such other sites.
Social Media Widgets
We will retain your Data for as long as your account is active, as needed to provide you services, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain aggregate, de-identified data indefinitely or to the extent allowed by applicable law. If you wish to cancel or delete your account, or no longer want Enphase to use your information to provide you services, please contact us using the information below. We will respond to your request within 30 days.
Questions or Concerns
Enphase Energy, Inc.
1420 North McDowell Blvd.
Petaluma, CA 94954