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Service Shortcuts for Installers

All your service needs in one place

Service on the Go

Request returns (warranty claims) and have them approved within minutes,without ever having to pick up a phone.

Enlighten Manager

Self-service return and replacement to help you manage devices with just a few clicks

Installer Tool Kit

Use Service-on-the-Go from Installer Toolkit to submit warranty claims, and retire & replace devices with just a few clicks.

Return and Replacement

Tools you might need when processing a return or replacement

Envoy Replacement - icon
Envoy Replacement

How to replace an Envoy using your Installer Toolkit app

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Replacement Reimbursement - icon
Replacement Reimbursement

Claim a labor reimbursement for a warranty replacement

Claim Now
Print Return Label - icon
Print Return Label

Generate your return lable using your RMA number

Generate Now

Maintenance

FAQs you might need regularly for performing maintenance work

Microinverter Not Reporting - icon
Microinverter Not Reporting

Get the steps on how to diagnose a Microinverters Not Reporting system status.

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Envoy Offline - icon
Envoy Offline

Follow these step-by-step instructions to get your system connected to the Internet.

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Provide Enlighten Access Link to homeowner  - icon
Provide Enlighten Access Link to homeowner

Learn how to resend Enlighten access to a customer

Learn More