Reconnecting your Envoy

Let's get your Envoy back online

Before we get started reconnecting your EMU (Envoy), it's helpful to know what your EMU's screen will display when it's offline and when it's reconnected:

This EMU is offline:

Notice the numbers in the left corner of the LCD display start with 169 the device reads -Web.

This EMU is connected:

When the EMU is successfully connected to Enlighten, the numbers displayed on the LCD screen will no longer start with 169, and the text in the upper right corner of the screen will change from -Web to +Web. (The numbers may be different than what is displayed above, but they will not start with 169.)

First, make sure your EMU is powered on.

Make sure that your EMU is plugged in to a power outlet and that there is text displaying on the LCD screen. If your EMU is plugged in but does not have power, unplug your EMU and then plug it back in to the power outlet. It will then take about three minutes to fully re-boot. You will know that the re-boot is complete when the LCD screen switches between two information screens. In the upper left corner, you will see an IP address (a series of numbers and dots).

If your EMU fails to power up after unplugging and plugging it back in, it may need to be replaced. Please contact customer support for assistance.

Next, tell us what type of connection your EMU has.

By looking at your EMU, you can see how it's connected to the internet. Select the option that matches your EMU from the choices below:

My EMU has Ethernet bridges:

Ethernet bridges are used when the EMU (Envoy) is located too far from your router to connect to it directly.

My EMU is connected with Ethernet to an Internet router:

My EMU is connected with Ethernet to a Wi-Fi adapter:

Ethernet to Wi-Fi adapters are used when the EMU is too far from the router to connect via cable directly. The adapter takes messages from the Envoy and sends them to your router wirelessly.

Can't find your EMU (Envoy)?

If you're having trouble locating your system's Envoy, go here.

Related Categories: Troubleshooting