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Re-connecting your LCD Envoy

Steps for reconnecting your LCD Envoy via Ethernet bridges

Now that we've determined that your Envoy is connected to the Internet via a pair of Ethernet bridges, let's reset your connection to get your Envoy back online and reporting to Enlighten. 

Follow these steps to get your Envoy back online:
  1. Locate both Ethernet bridges. One Ethernet bridge may be located in an outdoor enclosure with the Envoy.
  2. Verify that one bridge is connected to the Envoy and the other bridge is connected to your router using Ethernet cables.

  3. Unplug both Ethernet bridges from their respective power outlets.

  4. Wait 30 seconds and plug in both bridges again.
  5. Check the status of the lights on the bridges to ensure the bridges are working. The order of the status lights may vary depending on the model of the bridge, but you should see the following indicator lights:
  6. The power light: This light should be on for both bridges.

    The LAN light: This light should be on for both bridges, indicating that they have detected a cable connection.

    The communication light: This light may or may not be on.

    If the power or LAN lights are on, proceed to the next step.

    If they are not lit, double-check all connections. If they still aren't on, the bridges have likely failed. Please visit the Verify Envoy is Operational Guide for more information.

  7. Press and hold the Envoy menu button until the Envoy menu appears on the Envoy LCD screen.

  8. Release the Envoy menu button when Get New IP Address appears on the LCD screen.

Within two minutes, updated numbers should appear on the top row of the Envoy LCD screen (an IP address that does not start with 169).

Check if the connection was successful

Within a minute, does the Envoy LCD screen display +Web?

If the screen displays +Web: Congratulations! You're back online. Your system now needs to re-sync, which can take anywhere from an hour to a few days depending on how long your system was offline. Continue on to the final step: what to expect when your Envoy is reconnected to the Internet.

Why don't I see my production data even after my Envoy has been reconnected to the internet?

Don't worry if you don't see your production data or the top light of the envoy is red, even after reconnecting your Envoy back to the internet. It takes some time for the backed-up data to sync up with Enlighten. Typically it takes about 1 hour for each day of your Envoy being offline. For example, if your Envoy was offline for 30 days your system should fully sync up in about 30 hours.

Related Categories: Troubleshooting