Before we get started reconnecting your Envoy, it's helpful to know what your Envoy will look like when it's successfully reconnected:
When your Envoy has connected successfully, the top LED light will be solid green.
First, make sure your Envoy is powered on.
If none of the LEDs on your Envoy are lit, it is not powered on. Turn off and on the breaker feeding your Envoy or unplug and plug back in the device. If the Envoy fails to power up, it may need to be replaced. Please contact customer support for assistance.
Next, check what type of connection your Envoy has.
You can see how it's connected to the Internet by accessing your Enlighten account and following the steps below:
- Access MyEnlighten Overview pane
- Scroll to the System Details pane
- Open System Details and note the type of connection in use
Select your Envoy's connection type
Select your Envoy's connection type from the options below:
My Envoy is connected via wi-fi:
My Envoy is connected via cellular connection:
My Envoy is connected via Ethernet:
Can't find your Envoy?
If you're having trouble locating your system's Envoy, go here.