We've determined that your Envoy is connected to the Internet via Wi-Fi. If you have changed your Internet Service Provider, network password or even updated your network name, this can disconnect you from the Envoy. Let's walk through the steps to manually establish a network connection, which will require you to use a device such as a laptop, tablet, or smart phone. You will also need the password for your home's Wi-Fi connection.
Follow these steps to get your Envoy back online:
Get as close to the Envoy as possible.
Go into the Wi-Fi settings on your phone, tablet, or laptop.
Select the current Wi-Fi network and click on forget this network. This will prevent your Envoy from seeking the saved network and allows it to reconnect in this session. Executing this step, also ensures that your phone will not connect automatically to the current network.
If you are using a laptop or desktop computer to complete these steps, unplug any Ethernet cable from your computer. This is critical to ensure your computer can connect to the Envoy wirelessly and does not default back to its standard Internet connection.
Do not hold, but just Briefly press and release the Envoy menu button. This will enable AP Mode (access point mode) on your Envoy which creates a wireless network you can join with your phone or laptop.
Note that if you see a solid green LED next to the Cell phone icon, it means, AP mode is successfully enabled, you may proceed to step 6.
If the AP mode LED next to the cell phone icon flashes green, it means WPS pairing has been initiated, which we do not want at this time. Please wait for the WPS pairing to timeout in two minutes and then repeat step 5.
Join the Envoy’s network using your mobile device or laptop. Go back to the wireless settings on your mobile device or laptop and look for the Envoy’s wireless network. The network name will include the last six digits of your Envoy’s serial number.
In this case Envoy_001716 is the name of the network.
Note that, for IQ combiner box, you can find the serial number on combiner box door, Enphase web page or Enphase app under menu.
When selecting the Envoy network, a message may appear that says this is not a secure network or there is no internet. Do not worry, you can proceed with the next steps. (Note that your mobile device is not connected to the internet at this point, instead you are connected to the Envoy)
Open a browser on your device (Chrome, Safari, Firefox, etc.)
In the address bar, type 172.30.1.1 (the same place you would put www.)
Don’t forget the dots!
This IP address will take you to the Envoy’s local webpage. Scroll down the Envoy's webpage to verify the serial number to ensure you have connected to the correct Envoy (in the case when there is more than one).
Tap on the Wi-Fi configuration arrow on the Monitoring pane.
In the pop up that appears, the webpage will ask you to sign-in to the Envoy’s local interface, not your home network. Hence, enter the username and password. Note that your username is ‘envoy’ and the password is the last six digits of the Envoy’s serial number.
Note that if you see the screen that says, “attempting to connect…”, wait for 1-2 minutes to see if it connects to the Envoy network. If it does not connect within the time frame, then check your wireless settings on the device you are using and make sure you’re still connected to the Envoy via AP Mode. If the AP mode is disabled, then you need to redo the steps 5-11.
Once you have accessed the webpage, you need to disconnect the envoy from your existing network in order to reconnect the envoy to the wi-fi network manually. Hence, please follow the steps below:
- Select More Info.
- Click on Forget this Network and click Forget.
Note that, it may take up to 3 minutes to complete this step.
Next, tap the View Networks button,
and select your home network from the list of available networks.
Note that the Envoy S prefers to connect with 2.5 Giga Hertz wireless band network instead of 5 Giga Hertz networks.
Enter the password for your home Wi-Fi network and tap the Connect button.
Check if the connection was successful
Return to the Overview screen:
The Overview screen will confirm that you’ve successfully connected to your home network and the Monitoring section will display a green checkmark:
Does the top LED on your Envoy, next to the cloud icon, light up solid green, like the image below?
If the top LED lights up solid green: Congratulations! You're back online. Your system now needs to re-sync, which can take anywhere from an hour to a few days depending on how long your system was offline. Continue on to the final step: what to expect when your Envoy is reconnected to the Internet.
If you are still having trouble connecting the Envoy to the network then try these advanced steps:
- Unplug your router, wait for 30 seconds, and then plug it back in. Please wait for status lights to return to normal.
- Then turn your Envoy off, wait for 30 seconds, and then turn it back on, and repeat steps 1-14.
If your envoy is still offline, please contact your solar installer for assistance. You may reach out to us at Enphase customer support.
Why don't I see my production data even after my Envoy has been reconnected to the internet?
Don't worry if you don't see your production data or the top light of the envoy is red, even after reconnecting your Envoy back to the internet. It takes some time for the backed-up data to sync up with Enlighten. Typically, it takes about 1 hour for each day of your Envoy being offline. For example, if your Envoy was offline for 30 days your system should fully sync up in about 30 hours.