be_ixf;ym_202004 d_06; ct_50

How do I troubleshoot ‘Microinverters Not Reporting’ system status?

Get the steps on how to diagnose system status messages

The Microinverters Not Reporting ( ) arises when the Envoy is too far away from the load center or if there is interference on the power lines.

  • If the Envoy was moved from its original location, it may be plugged into an outlet that is too far from the electrical panel (site load center). Return the Envoy to the original location or to an outlet as close to the electrical panel as possible.
  • Make sure that the Envoy is plugged directly into an outlet and not into a surge protector, extension cord or power strip. Ideally, the outlet should not be a GFCI (ground fault circuit interrupt) type.
  • Make sure that no other devices are plugged into the same outlet as the Envoy.
  • If the Envoy uses a dedicated circuit as close as possible to the electrical panel, there may be another device interfering with power line communications. If any of these devices use the same circuit as the Envoy, move the device to another circuit and see if this resolves the issue:
    • Power strips and surge protectors
    • UPS (uninterruptible power supply) or battery backup units
    • Touch lamps
    • Battery chargers or AC adapters like those used for cell phone and laptop chargers, especially for older devices
    • Heavy rotating motors in devices like fans, refrigerators, freezers, or water pumps
    • Workshop equipment like a drill press, table saw, wood router, or planer
    • Electronic pest deterrents
  • Any older or failing compact fluorescent light (CFL) installed in your home may cause interference. Remove the CFL, then check to see if reporting is restored.
  • Alternatively, you can install a dedicated outlet and/or breaker at the sub panel where the solar feeds to solve this issue.

For Power Line Filtering for line noise interference, please click here.

For more information, please click here.