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Critical updates

To ensure you have the best experience with your Enphase Energy System, we have created this critical updates page to keep you notified of important updates, tips and tricks, and support articles.

 

Watch our comprehensive video in English or Spanish to see how you can configure your system using the Enphase App to be fully prepared for severe weather.

Visit our detailed support article in English or Spanish that provides step-by-step instructions to configure the Enphase App and ensure your system can connect to your smartphone, even if your Wi-Fi is down.​

If you have any questions, contact Enphase customer support team at (800) 821-1487 (English) or (707) 774-7020 (Spanish).

Late in 2021 and earlier this year, you may have heard about major telecommunications carriers ending their support for their 3G networks. This 3G “sunset” or “shutdown” will take place throughout 2022, with AT&T ending support for its 3G network starting on February 22, 2022.

Find out if your Enphase system is impacted and view options for how to reconnect.

Outdated cookies can prevent you from logging into the Enphase App when using a web browser.

Learn how to clear your browser cache to remove cookes.

- Ensure the smartphone, tablet, or laptop you are using to reconnect your IQ Gateway is within 10 feet of the IQ Gateway.

- If you have had multiple failed attempts to reconnect your IQ Gateway, restart the IQ Gateway once and then try again.

- If you are you struggling to connect to your IQ Gateway using the IP address, try the new reconnect process via the Enphase App.

Questions? Contact us. We'll help you build your system, today.
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