Support center
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What’s new
For all Enphase App users:
New FAQ on how to check that a system is functioning normally
We have added a new FAQ entry with easy-to-follow instructions on how to monitor your system’s health and performance, control your devices remotely, and identify and address any potential issues. Navigate to Menu > Support > Browse all FAQs to see all the FAQs.
What’s fixed
- Enhanced the Microinverter not reporting logic to notify users whenever even just one microinverter is not reporting or producing.
- Fixed an issue that prevented Low Solar Production notifications from being delivered to users.
- Addressed an issue where changes to the system name were not updated immediately.
- Enhanced the System Owner’s Guide links to be displayed according to the system's location and locale. Navigate to Menu > Support > Refer system owner’s guide to view.
What’s new
For all installers:
- Added an EV Charger option under the Company Profile Installation Details section
- Installers can now indicate whether they support EV chargers in the Services Offered menu of the Installation Details section of the Company Profile page.
- Installers will see the EV Charger checkbox to the right of the existing Solar, Storage, Roofing, and Electrical options.
What’s fixed
- Resolved the issue of the Array Builder not allowing IQ8 Microinverters to be added with other microinverters on multi-gateway systems.
- Updated the logic behind the Meter Issue system status.
- Removed the training flag for legacy solar certification from the Company Scorecard.
- Addressed an issue of incorrect warranties being displayed for replacement devices.
What’s new
For all installers:
- Enhancements to post-commissioning steps
The Enphase Installer App will collapse the commissioning steps after commissioning is complete, making the Monitor and Service menus more prominent.
- Interactive demo guide
- The new App Demo card in the Support section provides access to an interactive guide that demonstrates the features and workflows of the Enphase Installer App.
This includes configuration-specific demos for different markets, helping installers learn the basic functions of the app.
- Enhanced microinverter communication status
A near real-time (3-5 minutes) grid-voltage display for each microinverter is now provided to verify that the wiring is done correctly.
- Automatic gateway software updates
A mandatory gateway software auto-download is triggered when logging into the Enphase Installer App. This ensures the latest gateway software is available for commissioning.
For installers in North America:
- Support for Net Metering in Illinois
- For installers commissioning sites in Illinois, the Enphase Installer App will allow them to Select Grid Connection Type.
Installers can access a guide that helps them select the correct grid connection type.
- Mandatory gateway software upgrade for gateway replacement
- The Enphase Installer App will suggest mandatory gateway software upgrades during the IQ Gateway replacement process if the replaced gateway is on a higher version than the new gateway.
- Commissioning California 208 V sites with IQ Battery 5P
In California, installers can now commission the IQ Battery 5P on sites with single-phase 208 V, i.e., 120 V L-N, 208 V L-L, and a 3-wire grid supply.
Note: The IQ Battery 5P operates as a non-backup or grid-tied battery on single-phase 208 V supplies. It should not be mistaken for a three-phase 208Y/120 V 4-wire supply, as the IQ Battery 5P does not support 208Y/120 V 4-wire supplies.
- Busbar Overload Control for Main Panel Upgrade Avoidance (MPUA)
- Installers will now have an additional software option called Busbar Overload Control on the Main Panel Upgrade Avoidance page.
This control allows installers to accurately control the charge and discharge of the IQ Batteries based on the component size of the main panel.
- IQ8P Microinverter (IQ8P-72-2-US) commissioning in Mexico
- The IQ8P Microinverter is incompatible with three-phase residential and commercial sites using 220Y/127 V 4-wire grid supply in Mexico. The Enphase Installer App will block the addition of IQ8P Microinverters for such systems.
For APAC and EMEA installers:
- The Enphase Installer App will support connections with utility servers in South Australia and Victoria.
Automatically select the consumption phases in the consumption meter wizard when the installer chooses and activates the three-phase production meters.
For IQ EV Charger installations:
- Improved EV charger integration
- Installers can now integrate EV chargers in the Enphase Energy System and validate their functioning using the Enphase Installer App.
- Main Breaker Trip Avoidance (MBTA)
- Installers can now enable and configure dynamic load balancing and prevent the main breaker from tripping by limiting the IQ EV Charger capacity during usage.
What’s fixed
- Improved battery readiness detection during functional validation.
- Updated PLC noise measurement units for better accuracy.
- Performance enhancements and stability fixes.
This release is being deployed via Google Play (Android) and App Store (iOS) upgrades.
What’s new
Introduced a Share option on the Array page
You can now share a snapshot of the Array page by tapping the Share icon highlighted below. This feature allows you to easily capture the content of the page and share it with others.
What's fixed
- Fixed the issue with streaming Live Status in offline mode.
- Resolved issues with Share functionality on the Status and Energy pages.
- Fixed the issue where animations on web pages are not working when opened from the app.
What’s new
For all installers:
Ability to update PTO status after commissioning
Installers now have the flexibility to update the PTO (Permission to Operate) status after a system has been commissioned. This new capability allows for better control over enabling and disabling both solar and storage systems, based on the specific site configuration.
3rd-generation system:
1st- or 2nd-generation system:
PV only:
Improved activation page and inventory management
The Device Inventory and Select Grid Profile sections are now more intuitive. A clearer device count section has been added, ensuring easy adjustments for site setups. Grid profiles are also clickable, allowing for streamlined navigation.
Soft migration to New Activation Page
To support a smoother transition to the New Activation Page, we’ve introduced a confirmation step for installers who choose to switch back to the Classic Activation view. This enhancement helps highlight the benefits of the new activation process while giving installers control over their preferred interface.
Key updates:
Confirmation pop-up for Classic Activation view
When installers attempt to switch to the Classic Activation view, they will now see the following confirmation message:
- If installers choose to switch to the Classic Activation view, the system will remember this preference, ensuring that they continue using Classic Activation in future sessions.
Enhanced keyboard usability in the Details section
Key updates:
- When the Tab key is pressed, the cursor now automatically moves to the next field, making it easier to complete forms quickly.
- When a drop-down menu is opened, the cursor will automatically move to the input field, allowing for faster selection and smoother navigation.
For installers in Australia:
Support for CSIP/IEEE 2030.5 compliance
Installers now have the option to configure new sites for IEEE 2030.5 compliance, ensuring adherence to regional utility requirements.
Key features:
IEEE 2030.5 interface selection for applicable regions
For sites located in Queensland, South Australia, Victoria, or Western Australia, installers must now indicate if the site has an IEEE 2030.5 interface. This is a mandatory field to ensure compliance.
Region-specific utility provider selection
If Yes is selected for Does the site have IEEE2030.5 Interface, a drop-down menu appears, allowing the installer to choose the appropriate utility provider based on the site’s region:
For installers in North America:
Confirmation for non-NEM 3.0 grid connection types
To help installers avoid compliance issues, we’ve introduced a confirmation step for selecting non-NEM 3.0 grid connection types. This new feature prompts installers to verify grid connection dates, ensuring alignment with regulatory requirements.
For installers in Netherlands:
Microinverter quantity restrictions for IQ Combiner Lite gateways
For sites in Netherlands using the Envoy S Standard EU (IQ Combiner Lite) gateway, there are now specific limits on the number of IQ Microinverters allowed per IQ Combiner Lite to ensure reliable performance.
What’s fixed
For all installers:
- Other bug fixes and improvements.
IQ Gateway software version 8.2.4265, as part of factory-built gateways, supports grid-tied systems with IQ8 Series, IQ7 Series, and/or M Series Microinverters or third-party string inverters along with the IQ Battery 3T/10T, IQ Battery 5P, or AC Batteries.
- Gateways supported: IQ Gateway Metered and IQ Gateway Standard
Countries: Albania, Austria, Australia, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Malaysia, Mauritius, Namibia, Netherlands, New Caledonia, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, Great Britain, and Vietnam
# Feature Description 1 IQ Battery 5P support The factory-built gateways will support grid-tied solar and storage systems with IQ8/IQ7 Series Microinverters or third-party string inverters and IQ Battery 5P in Belgium, France, Great Britain, Italy, Luxembourg, and Netherlands. 2 Dynamic tariff (DT) support The factory-built gateways will support dynamic tariff configurations in Belgium, Germany, and Netherlands to optimize system behavior for maximum savings. 3 Discharge-to-grid (DTG) support The factory-built gateways will support discharge-to-grid functionality in Germany and Great Britain to increase monetary benefit for homeowners by exporting excess energy to the grid at times with high export rates. - Microinverters supported: IQ8 Series, IQ7 Series, M Series, and compatible third-party string inverters
- Batteries supported: IQ Battery 3T/10T, IQ Battery 5P, and AC Batteries
- Supported system configurations:
- Belgium, France, Great Britain, Italy, Luxembourg, and Netherlands:
- Grid-tied solar and storage systems with IQ8 Series Microinverters, IQ Gateway Metered, and IQ Battery 5P
- Grid-tied solar and storage systems with IQ7 Series Microinverters, IQ Gateway Metered, and IQ Battery 5P
- Grid-tied solar and storage systems with M Series Microinverters and/or IQ7 Series Microinverters, IQ Gateway Metered, and IQ Battery 5P
- Grid-tied solar and storage systems with compatible third-party string inverters, IQ Gateway Metered, and IQ Battery 5P
- Austria, Switzerland, Germany, France, Belgium, Netherlands, Spain, Portugal, Denmark, Sweden, and Greece:
- Grid-tied solar and storage systems with IQ8 Series Microinverters, IQ Gateway Metered, and IQ Battery 3T/10T
- Grid-tied solar and storage systems with IQ7 Series Microinverters, IQ Gateway Metered, and IQ Battery 3T/10T
- Grid-tied solar and storage systems with M Series Microinverters and/or IQ7 Series Microinverters, IQ Gateway Metered, and IQ Battery 3T/10T
- Grid-tied solar and storage systems with compatible third-party string inverters, IQ Gateway Metered, and IQ Battery 3T/10T
- For all supported countries:
- Grid-tied solar and storage systems with IQ8 Series Microinverters, IQ Gateway Metered, and AC Batteries
- Grid-tied solar and storage systems with IQ7 Series Microinverters, IQ Gateway Metered, and AC Batteries
- Grid-tied solar and storage systems with M Series Microinverters and/or IQ7 Series Microinverters, IQ Gateway Metered, and AC Batteries
- Grid-tied solar and storage systems with compatible third-party string inverters, IQ Gateway Metered, and AC Batteries
- Grid-tied Solar Only systems with IQ8 Series Microinverters and IQ Gateway Metered or IQ Gateway Standard
- Grid-tied Solar Only systems with IQ7 Series Microinverters and IQ Gateway Metered or IQ Gateway Standard
- Grid-tied Solar Only systems with M Series Microinverters and IQ Gateway Metered or IQ Gateway Standard
- Belgium, France, Great Britain, Italy, Luxembourg, and Netherlands:
This release is being deployed via the factory for new gateways.
What’s new
For Enphase App users with third-party inverters on NEM 3.0 (Net Billing Tariff) in California, or on dynamic tariffs in Belgium, Germany, and Netherlands:
AI Optimization profile is now available
The app now supports the AI Optimization profile for systems with third-party inverters and IQ Batteries. This profile maximizes financial savings based on electricity rates, consumption patterns, and expected solar production. AI Optimization should be selected if the user’s main energy goal is saving more money on utility bills. This feature will be slowly rolled out to users.
For Enphase App users on dynamic tariffs in Belgium, Germany, and Netherlands:
New video tutorial on system profiles
A new video tutorial on system profiles is now available in the app. Go to Menu > Settings > Profile to watch.
What’s fixed
- Addressed the issue of inconsistent carbon footprint units in the app and in email notifications.