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What’s new
For installers in the United States:
- Enhancements on the Fleet Dashboard for easier use
- Filters can now be individually applied below each sub-category of filters.
- Filters can also be applied by pressing the Enter button.
- The System List tab has been positioned to the left of the Overview tab, and is now the default landing page when navigating to the Fleet Dashboard.
What’s fixed
- Resolved an issue of the Missing Branch Circuits test failing on a few systems when Production CT health checks are initiated.
- Fixed the issue of per-phase battery charge and discharge not being visible on the graph after the battery is retired.
What’s new
For all installers:
1. Preventing duplicate site creation
We have updated the New Activation Page to help installers avoid creating duplicate sites.
This enhancement is crucial as it prevents data loss in existing sites caused by the creation of duplicate sites during system expansion, storage addition, or site upgrades under the Enphase Upgrade Program.
2. New voltage and phase information for commercial sites
If a commercial site is in either Australia, New Zealand, India, or South Africa, the 230 V Three-Phase option will be shown in the Electrical Parameters field.
If a commercial site is in the United States or Canada, the following options for Electrical Parameters will be shown:
- 208 WYE/120 V Three-Phase
- 240/120 V Single-phase
- 208 V Single-phase
What’s fixed
For all installers:
1. Other bug fixes and improvements.
What’s new
For installers in the United States:
Additional information is now provided in the Systems list on the Fleet Dashboard
Installers can now view the following additional columns in the Systems list:
- Issues
- Financing Type
- Cell Modem
- Cell Modem SKU Type
- Cell Modem Plan End Date
- Grid Status
- Storm Guard Status
- Charge From Grid Status
- Battery Profile
- Reserved SOC
- SOC
- Utility Name
- Rate Name
- Import Plan Name
- Export Plan Name
- Grid Connection Type
- Grid Connection Year
- Battery Operating Mode (NEM 3.0)
- IQ Battery Type
- IQ System Controller Type
- Grid Services Program Name
Also, installers can now select None to filter columns with missing information.
Added the ability to generate Yearly Production and Consumption reports from Fleet Dashboard
Installers can now generate Systems Yearly Production and Consumption reports from the Reports tab. This report provides energy production and consumption for all of the installer’s systems during the specified years.
Reports tab in the Systems section of the Fleet Dashboard
Select the Systems Yearly Production and Consumption report
Select the years for which the report is required
The report is then sent as an email
Email sent, containing the report as an attachment
What’s fixed
- Resolved the issue of the PV array not being saved despite all the requisite information being provided.
- Fixed the incorrect location of the Consumption Current Transformer (CT) on the Load with Solar production configuration.
- For installers in Italy, resolved the issue of the Enphase Installer Portal showing only wide-band, and not narrow-band, test data for self-test reports with IQ Relay 2.0 and 1.3.4 firmware.
- Updated the system statuses for Enphase EV Chargers and third-party EV chargers:
| Current system statuses | Updated system statuses |
| EVSE Not Reporting | EV Charger Not Reporting |
| EVSE Faulted | EV Charger Faulted |
| IQ Energy Router EVSE Not Reporting | EV Charger Not Reporting |
What’s new
For all installers:
- Added the ability to perform Consumption CT health checks
Installers can now navigate to the Consumption CT page under Devices and click Verify CT to initiate a series of checks on the respective Consumption CT. Verify CT triggers checks for the following four scenarios, and if any check fails, installers are provided with suggested actions to rectify the issue.
- Configured as Load Only but installed as Load with Solar production
- Configured as Load with Solar production but installed as Load Only
- Consumption CTs are not installed but are enabled on the Enphase Installer Portal
- Consumption CT polarity needs to be reversed
Configured as Load Only but installed as Load with Solar production
Configured as Load with Solar production but installed as Load Only
Consumption CT is not installed but is enabled on the Enphase Installer Portal
Consumption CT polarity needs to be reversed
No issues were found with the Consumption CT
For installers in countries with IQ Energy Management:
- Added the ability to perform replacement of IQ Energy Management devices
As with conventional Enphase systems, installers can now use the Install Replacement and Replace Gateway options to perform replacement of the following IQ Energy Management devices:
- EV chargers and heat pumps
- IQ Energy Router
EV charger and heat pump replacement:
Select Install Replacement
Select the device type
Confirm device details
Replacement is in progress
Replacement is complete
IQ Energy Router replacement:
Select Replace Gateway
Select IQ Energy Router as the device type
Enter device details and confirm
Replacement is in progress
Replacement is complete
For installers in California:
- Grid connection year is now shown based on input in the Enphase Installer App
- Installers can now view the Connection Year on the Settings page of the Enphase Installer Portal, based on the interconnection application date provided in the Enphase Installer App.
- If the interconnection application date is unavailable, the connection year will be shown as Not Available.
The Enphase Installer Portal displays the Connection Year as entered in the Enphase Installer App. If the date is unavailable, the connection year is shown as Not Available.
What’s fixed
- Resolved the issue of some Mexico users seeing a time in Enphase products that differed from their local time.
- Fixed the issue of a few installers not being able to submit the Labor Reimbursement form despite providing all the requisite information on the Portal.
- Updated the terms and conditions of the Labor Protection Program agreement.
- Clarified the Self Service section of the Portal by updating the Request Return button to Request RMA.
What’s new
For installers in countries with Enphase Home Energy Management:
1. Added new devices to the Devices page
On the Devices page, installers can now view device details for the new devices that are integrated into Enphase Home Energy Management, including the IQ Energy Router, EV chargers, and heat pumps.
New device details for EV chargers and heat pumps
2. Added consumption data for heat pumps and EV chargers in the Graph view
In the Graph view, installers can now see consumption data for EV chargers and heat pumps that are integrated into a system through Enphase Home Energy Management.
New device consumption data in the Graph view
3. Added consumption data for heat pumps and EV chargers to the Reports page
On the Reports page, installers can now view consumption data for EV chargers and heat pumps that are integrated into a system through Enphase Home Energy Management.
New device reports in the Reports section
4. Added new system statuses to indicate new device errors
Installers can now view the following system statuses on the Systems page to identify issues related to new devices integrated into Enphase Home Energy Management.
• IQ Energy Router Not Reporting
• IQ ER EVSE Not Reporting
• Heat Pump Not Reporting
• Heat Pump Error
What’s fixed
1. Resolved the issue of Meter Measurements not being enabled by default, even though CTs were enabled on a system.
2. Resolved the issue of system statuses being incorrectly switched between Meter Issue and Normal within a short time.
What’s new
For all installers:
1. Added ability to reverse the polarity of Storage CTs
Installers can now navigate to the Storage CT page under Devices and click Reverse Polarity to reverse the polarity of the respective Storage CT.
2. Added the ability to make a few reports available immediately under the Reports section
Previously, users had to wait 24 hours for enough data to be collected to prepare a report. In this release, we have added the ability to make the below reports available immediately without waiting 24 hours:
· IQ Relay Self-Test Report
· Grid Profile Settings Report
· Microinverter Routine Test Report
For installers in the United States, Puerto Rico, and Canada:
The following products and their respective SKUs have been made eligible for labor reimbursement.
| S. No. | Product | SKU |
|---|---|---|
| 1 | IQ Combiner 5 | X-IQ-AM1-240-5 |
| 2 | IQ Combiner 5C | X-IQ-AM1-240-5C |
| 3 | IQ System Controller 3 | SC200D111C240US01 |
| 4 | IQ System Controller 3G | SC200G111C240US01 |
| 5 | IQ Battery 5P | IQBATTERY-5P-1P-NA |
| 6 | IQ Combiner 4 | X-IQ-AM1-240-4 |
| 7 | IQ Combiner 4C | X-IQ-AM1-240-4C |
| 8 | IQ Combiner 4 | X2-IQ-AM1-240-4 |
| 9 | IQ Combiner 4C | X2-IQ-AM1-240-4C |
What’s fixed
1. Fixed the issue of users not being able to select a device from search results in the Install Replacement section.
2. Fixed the issue of not showing System Controller Issue and Battery Issue system statuses in the System List.
3. Fixed the issue of showing non-relevant devices under the Devices tab of the system. Only those devices which are present in the system and reporting to the Enphase Cloud will be displayed to end users. The Devices tab will also consist of devices that had reported at least once for that particular system.
4. Relaxed the Array Builder validations so that both arrays can be built on the Array Builder for sites with both IQ8 Microinverters and other models of microinverters.
5. Updated Production CT health check logic to check for existing system status to provide recommendations.
What’s new
For all installers:
Added Service Manager link within the Installer Portal for easy access to a system
Installers can now navigate to a system within the Service Manager from the Installer Portal as a logged-in user by clicking Service Manager within the system view.
Added ability to set Dark Mode and remove images within the kiosk view
Installers can now set Dark Mode within the kiosk view as well as delete any uploaded images.
Option to enable/disable Dark Mode
Option to remove an image and save
Added a new SKU within the Microinverter Routine Test Report
Installers in Thailand need to generate a routine test report for the MEA and submit it to the local utilities for interconnection agreements. In previous releases, we added the ability for installers—within the reports section for an individual site—to generate a report for the IQ7 Microinverters in a system. In this release, the IQ8P Microinverter below is added to the report.
- IQ8P-72-2-INT
What’s fixed
- Fixed the issue of Thai fonts not being downloaded correctly within the reports downloaded from the Installer Portal.
- Fixed the issue of legacy tariff editor not being available for ACB systems within the System Settings page.
- Fixed the issue of wrong device statuses showing up for Wireless Range Extender or device statuses not showing at all.
What’s new
For all installers:
Informing installers in case of multiple polarity reversal attempts for the same system
Installers will now be informed and asked for confirmation if they wish to proceed with the polarity reversal of any meter if the polarity of the same meter was reversed less than 24 hours before. This ensures that polarity reversal is not performed twice unintentionally, resulting in no change in polarity.
Added capability for installer company administrators to specify job roles at the time of new user creation
At the time of new user creation, administrators of installer companies can now specify the job role that the new user has within the installer company. For example, this may include roles such as Project Manager, Marketing/Sales, and Finance.
Added ability to hide installer name at the time of kiosk creation using the Fleet dashboard
We have implemented the ability to hide the installer company’s name and logo at the time of kiosk creation using the Fleet dashboard.
Option to enable or disable the installer name and logo:
Example of the kiosk interface when the installer name and logo are disabled:
Allowed access to view kiosks created by other users within the same company
Installer users will now be able to view kiosks created by other users belonging to the same company.
Bug fixes
- Fixed the loss of per-phase consumption and per-phase production curves with IQ Gateway replacement.
- Resolved language discrepancies for the reports section in French locale.
- Renamed the System Configurator in the Quick Access section to System builder.
- Added the Status Since column to the Fleet Status tab in the Fleet dashboard.
What’s new
For all installers:
Added Status Since column to the Fleet dashboard
We have included a new column, Status Since, on the Fleet Overview page of the Fleet dashboard. This column provides the date and time that the Status column last changed.
What’s fixed
For all installers:
- Resolved language discrepancies for homeowner email communications. Emails are now sent using the language chosen by the homeowner when setting up the account.
- Corrected syncing of Spanish training courses between Enphase University and the Enphase Installer Portal to ensure they count towards commissioning requirements.
- Fixed the user preference to maintain the preferred view of the Systems page when the user navigates from the new Fleet dashboard to the classic view.
- Eliminated the bug associated with the display of grayed-out microinverters producing power in the Array view.
- Added special characters when searching for an authorized subcontractor email.
- Updated wording on the New User Registration page to reduce confusion for installer companies planning on installing Enphase Energy Systems so that the Installer role is assigned and they can properly commission systems.
- Resolved issues when logged-out users attempt to accept or reject consumption data requests on the Dashboard page.
- Fixed the issue for sites with cellular modems inaccurately displaying as Retired on the Devices page, despite the modems remaining active with the sites’ gateways.
- Corrected the PLC Noise Detection graph to show correct PLC noise levels.
- Removed the Reserve SoC setpoint on the Systems page for systems that have a battery but do not have an IQ System Controller.
What's new?
For all installers:
Improved visibility of system access requests
The functionality to request access to a customer’s system is now visible on the Account drop-down menu. By selecting Request System Access, installers can send a link that allows the customer to provide access to their system. Installers no longer need to contact Enphase Support for access.
For installers in Brazil:
Introduced the Enphase Installer Network in Brazil
Our installers in Brazil now have access to the Enphase Installer Network (EIN). The EIN is our trusted network of installers who deliver exceptional homeowner experiences using Enphase products. The appropriate terminology and translations in Brazil are reflected in the EIN dashboard.
What's fixed?
For all installers:
- Extended the time to claim a labor reimbursement to three months from the date of an RMA submission, if the RMA is submitted within two years of device activation.
- Updated error messages throughout the Enphase Installer Portal based on localization.
- Improved the titles of installer-generated reports.
- Added the Power off by Command status for systems with IQ8 Microinverters.
For installers in Thailand:
- Removed the State field on the registration page.
For installers in Spain:
- Fixed the Service Area form.
For installers in Netherlands:
- The Chamber of Commerce Number is no longer a mandatory field.
What's new?
1. Improved Accessibility to Gateway Page for Power Production Control
When the system status indicates a power production issue due to a command, users will be shown a tooltip message that directs them to the IQ Gateway page in the Devices tab, allowing them to easily turn on power production themselves by clicking on the provided link.
What's fixed?
1. Disabled registering a new account when a user signs up using an email address already in the system.
2. Updated the link when clicking on a System Name in the Fleet Dashboard activation widget to now redirect to the Activation page.
3. Fixed translations in the French email template and throughout the Enphase Installer Portal settings page.
What’s fixed
- Improved reliability for the "Replace Gateway" feature when microinverters are not producing power.
What’s new
-
Changes to access control
Now when users are granted third-party access to a system, they are given view-only capabilities and restricted functionalities. This change was made to control unrestricted access. -
Authorized subcontractor search
Search functionality for authorized subcontractors is added to the Activation page dropdown menu. This enhancement improves the experience when selecting from many subcontractors under the dropdown.
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Germany and Spain Enphase Installer Network launch
The Enphase Installer Network is now launched in both Germany and Spain. Documentation and links have been made available in German and Spanish. -
RMA request changes
When an installer initiates an RMA request from the Enphase Installer Portal, the user is now required to specify if the recipient is the homeowner, system host, or installer. This change ensures the shipping label is accurate.
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Grid Profile update on the Settings page
Users can now update the Grid Profile on the Settings page in addition to the Activation page.
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Editing details for homeowners who haven’t logged in
If a homeowner has not accessed their account, the installer can now edit homeowner details up to six months from the installation date. This change will prevent additional user creation in the Enphase Installer Portal. -
Battery activation checklist
A checklist now exists on the Activation page for storage systems. Users can track the steps involved with commissioning battery systems.
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New systems list data
Three new columns are added to the Systems list page. These columns are “SOC %,” “Storm Guard Status (Enabled/ Disabled),” and “Battery Profile.”
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Microinverter firmware version information
Microinverter firmware version information is now available in both the microinverter device table of the System page and in the Grid Profile Settings Report.
What’s fixed
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Improved messaging on Activation page. Removed the text “User has logged in and cannot be edited” as it can be misleading.
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Self-installers now have access to the Grid Profile list in the Data & Privacy tab.
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Fixed an issue where an IQ Battery that has moved to a new site would continue reporting data to its original site.
What’s new
-
Registration page update
We have updated the text on the Enphase Installer Platform that appears at the time of registration to inform users that they may be contacted via calls or text messages with updates regarding system information, upgrades, and marketing messages.
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EV callout in Change of Ownership page
After a “Change of Ownership” is confirmed, you will now see a link to learn more about the new line of Enphase EV Chargers.
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Relabelling “Ensemble Certified” to “Storage Authorized Installation Company”
On the Company Performance Scorecard, we have updated the naming convention from “Ensemble Certified” to “Storage Authorized Installation Company” for installers who are eligible to commission Enphase Storage Systems.
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Added links to Yellow Page and Annuary Qualit’EnR
For installers in France, we have added links to Yellow Page and Annuary Qualit’EnR in the “Ratings & Reviews” section of the Enphase Installer Network dashboard.
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Training dashboard enhancements
We have added a “Commissioning Authorization” section in the Training Dashboard. This section shows the certifications and courses required for commissioning certain system types. Currently, this section is accessible only to the administrators.
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Power production restrictions
To prevent unauthorized restarting of the IQ Gateway, we have added restrictions to the “Enable Power Production” and “Disable Power Production” features. The following personnel have access to this feature:- System owner
- System maintainer
- System installer
- Authorized subcontractors
- System host (in case of PPA or leased systems)
What’s fixed
-
Introduced more automation to improve the turnaround time for the Change of Ownership process.
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Ordered the Authorized Subcontractor dropdown list alphabetically on the Activation page.
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Improved the reliability of one-time passwords for new users.
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Fixed the PDF download issues of Power and Energy production graphs.
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Reduced the time for our systems to update when fixing meter issues from 24 hours to 12 hours.
What’s new
- Enphase O&M Marketplace integration
An Enphase O&M Marketplace (formerly 365 Pronto) section is now visible in the Enphase Installer Portal. The Enphase O&M Marketplace integration allows for easy access from within the Enphase suite of installer applications. Enphase O&M Marketplace allows installers to accept work orders and track them all within the platform.
- Email trigger improvements
We have made updates to the way we trigger emails to homeowners as part of the onboarding process. These changes are designed to ensure homeowners do not prematurely receive communications to register their site before it is active.
- Mandatory PV module details
The Activations page within the Enphase Installer Platform has been updated to make PV module details mandatory for both residential and commercial system installations. Installers will need to add the details during the installation process. If the PV module details are not available in the dropdown, there will be an option to select "Other" and submit a form with the details of the PV module being installed.
- Training dashboard changes
The training dashboard for the Enphase Installer Platform has been updated with various enhancements. The synchronization time between the platform and the Enphase University website has been adjusted to match the actual time needed for the process. Additionally, any updates to a user's profile (such as changing companies or becoming a self-installer) will now transfer their existing certifications to the new credentials on both the Enphase University website and the Enphase Installer Portal.
- IQ Gateway firmware upgrade checks
We have added a check to the array builder that prevents tasks from being sent to the IQ Gateway if it is not running the correct firmware version. This is to minimize errors that may occur during commissioning.
- Quick access toolbar changes
We have expanded the links accessible in the Quick Access toolbar to now include:- System Configurator
- Critical Updates
- Documentation
- Brand Library
- Training
- Additional validation for company registration in the Netherlands
For installers in the Netherlands, we have added a requirement for a Chamber of Commerce number to register on the Enphase Installer Portal. This change was made to prevent homeowners from registering as installers.
- Dynamic power exporting limit for systems in Australia
We have enabled the ability to limit power production for a specific Gateway for systems present in Australia.
- Battery report enhancements
We now allow the generation of battery discharge reports for specific battery units by their serial numbers. This feature is being introduced to meet the requirements of the California Incentive Program, SGIP, which mandates that homeowners and installers provide these reports for certain battery units. These reports can be created in the Reports section.
- Account tab accessibility for non-installer company administrators
We have updated permissions for all non-installer company administrators to provide them with access to the Accounts tab. This will ensure that they can perform necessary administrative operations smoothly.
- Grid Status column availability on the Systems page
We have introduced a new column, Grid Status, on the Systems page within the Enphase Installer Portal. This column will provide a quick overview of the grid status for each system in an installer's fleet.
The new System Diagnostics tool within in system dashboard gives the installers ability to issue specific commands to get the desired results based on the command selected for troubleshooting purposes.
A description for each of the tasks that are available to the installers is given below.
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Provision Device - provision devices identified by comma separated list of Serial Numbers
-
Force update - force update to IQ System Controller/IQ Battery reporting to the selected Gateway
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Change consumption meter state - change the state of Consumption Meter: Net or Total
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Enable/ Disable power production - enable/ disable production of power at a site
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Reboot Gateway - reboot the selected Gateway device
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Check tariff - check the Tariff details (like currency, consumption mode, consumption schedule, etc.) for the site
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Get Zigbee status - get status of the Zigbee device (details like serial number, channel number, etc.)
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DC Switch State – verify the true state of the DC switch, whether on or off
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Reset Ensemble device – reboot any IQ Battery device at a site. User can also view the IQ Battery device name along with the serial number
Executing Tasks from the System Dashboard – User Guide
-
Log in to Enphase Installer Platform - Enphase Energy - Enlighten | Sign in to Enlighten
2. Navigate to Systems tab at the top
3. Search for the desired system for which you wish to execute commands and click on the system name.
4. Click on the blue System Dashboard Tab in the top right as shown to navigate to the System Dashboard.
5. Click on the System Diagnostics tab towards the right of the top menu, as highlighted below.
6. Click on the dropdown with label ‘Task’. You shall be able to see a list of all tasks that can be executed for this system.
7. Select a task to execute from the list and then click on Submit
8. You shall be able to see a notification that the task has been scheduled. The executed task shall also get added to the task history table in the bottom of the page.
9. For some of the tasks, you shall be able to see the task response by clicking on ‘Response’ button in the Result column (last column)
What’s new?
We are always working to improve and simplify your experience with Enphase. Below, you will see detailed information about the features and changes we have introduced to make installation and monitoring faster, easier, and more streamlined for our Installers.
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Training Dashboard Enhancements
We have improved the recently launched training dashboard feature to improve user experience. Users will now be able to:
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exporttables in a csv format.
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view their learning path progress status inpercentages.
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show learning paths available by region
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view course completion dates for each learning path.
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Labor Reimbursement Update
We have updated the labor reimbursement process in the Enphase Installer Platform to reconcile with the latest changes within our terms and conditions.
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Reverse CT Polarity Logic
If Production and Consumption Meters are installed incorrectly at the time of commissioning, the installer can now reverse the polarity remotely. This can be achieved by clicking the “Reverse Polarity” button through the CT Summary Page on the respective system page’s Devices Tab.
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Default Changes for CT Product Reading
For sites with Production or Storage Meters installed, settings will now default to Meter Measurements or Storage Meter Measurements.
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Company Performance Scorecard Availability for Mexico Region
Changes were made to the company performance scorecards to ensure that parameters for Mexico and the United States appeared the same.
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Array Builder Serial Number Validity Check
When a Serial Number is scanned within the Array Builder it is now validated at that time for inconsistencies and an appropriate error message will be displayed to the user.
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System Diagnostics Tool Enhancements
The new System Diagnostics tool within in system dashboard gives the installers ability to issue few commands to get the desired results based on the command selected for troubleshooting purpose. The history of all the commands issued can be viewed within the table
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Clear all IQ System Controller errors - clear the selected errors from IQ System Controller reporting to the selected Gateway
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Provision Device - provision devices identified by comma separated list of Serial Numbers
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Force update - force update to IQ System Controller/IQ Battery reporting to the selected Gateway
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Change consumption meter state - change the state of Consumption Meter: Net or Total
-
Enable/ Disable power production - enable/ disable production of power at a site
-
Reboot Gateway - reboot the selected Gateway device
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Check tariff - check the Tariff details (like currency, consumption mode, consumption schedule, etc.) for the site
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Get Zigbee status - get status of the Zigbee device (details like serial number, channel number, etc.)
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DC Switch State – verify the true state of the DC switch, whether on or off
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Reboot Zigbee – restart the Zigbee device in the IQ Gateway
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Reset Ensemble device – reboot any IQ Battery device at a site. User can also view the IQ Battery device name along with the serial number
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What’s Fixed?
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Canadian Installer Tax Forms while Submitting Reimbursement Requests
Installers in Canada who are submitting reimbursement requests will now see the correct tax form displayed.
What's fixed?
Rectification of array builder issue where the position of microinverters was jumping when the serial numbers were scanned
Few issues were observed during the commissioning process within the Enphase Installer App while the user was adding Microinverters to the Array Builder. These issues were impacting the commissioning experience and time.
Microinverters, which were being scanned on to respective panels within the Array Builder, were seen to be jumping positions and being assigned to panels in which it was not meant to be. Moreover, if a Microinverter was being scanned twice, the Microinverter was getting assigned at both the places leading to further confusion. To rectify these pending issues, the user was required to unassign the Microinverter from the panels and then assign it back again to the correct panel. All of this resulted in increase of the commissioning time.
As part of the fix, we made sure that an already assigned Microinverter is not being assigned to another panel if it is being scanned twice. Instead, we are displaying the appropriate message to the user that the concerned Microinverter has already been assigned to another panel. This fix will also ensure the problem of Microinverters jumping from one panel to another and getting assigned is also fixed automatically.
