Support for SunPower Installers

Enphase can provide SunPower Installers IQ7HS Microinverters for continuity of supply. The Enphase IQ7HS SKU is compatible with the SPWR-A5 microinverter SKU and approved by UL. SunPower Installers will also have access to our IQ8 Series Microinverters which are manufactured in the U.S. and have domestic content applicable for lease and PPA installations. Enphase products can be obtained from our authorized distribution partners in the U.S.

Yes. Enphase will honor the terms of the Enphase limited warranty for Enphase products used in SunPower systems. For more information about Enphase warranties, visit enphase.com/warranty/us.

SunPower Installers should first contact SunPower customer service to request an Enphase microinverter RMA. If SunPower customer service is unavailable, follow the steps outlined below.

If you know which microinverter has failed, collect the information remotely:

Serial number
A picture of the input DC and output AC voltage from your SunPower cloud account
Error reported by the system
List of troubleshooting steps completed (e.g. breaker check, junction box inspection)

If you’re unsure which microinverter has failed, a site visit will be required:

Visit the site and locate the microinverter with a solid red LED
Take a picture of the microinverter serial number and LED status
Take measurements of the DC and AC voltage on the microinverter (a zero or very low DC voltage typically indicates a panel problem)
List of troubleshooting steps completed (e.g. breaker check, junction box inspection)

Send the information collected above, along with the following homeowner and installer details, to support_sunpower@enphase.com.

SunPower uses a monitoring platform different from Enphase, so Enphase is unable to provide immediate technical support. However, SunPower systems can be modified to communicate with Enphase monitoring. This will provide you with 24x7 support directly from Enphase.

Yes, panel-level monitoring using the Enphase App is available for systems with Enphase IQ Microinverters and the Enphase Monitoring Kit.

To enable panel-level monitoring, an array map must be registered by Enphase. Email care@enphase.com with the customer’s name, address, and the array map file with the serial number for each microinverter.

SunPower systems connect to a proprietary monitoring platform and the mySunPower app. Whether powered by Enphase or not, SunPower systems can be modified to communicate with the Enphase Monitoring Platform and the Enphase App by adding an IQ Gateway and current transformers to measure both production and consumption.

The installation of Enphase monitoring requires additional programming and software updates that are best performed by an Enphase field service technician. Additionally, Enphase offers a one-year limited workmanship warranty on installation services when performed by an Enphase field service technician. Contact us at spwrquery@enphaseenergy.com or 510-945-6752 for more information.

Yes, an Enphase Storage system includes a new Enphase IQ Gateway when you commission the new Enphase Storage system. Please call us to discuss upgrade options.

Enphase Care is an annual subscription protection plan designed to provide homeowners with peace of mind. This comprehensive solution offers technical support, hardware service, and software assistance, all in one package. Enphase monitors systems 24/7, proactively detecting and troubleshooting issues, and covers the cost of any on-site warranty-related repairs for Enphase products. Enphase Care is available to SunPower System Owners with Enphase IQ Microinverters and/or IQ Batteries connected to the Enphase monitoring platform via an IQ Gateway. Contact us at spwrquery@enphaseenergy.com or 510-945-6752 for more information.

Enphase Care is not necessary for standard warranty claims or technical support.

While SolarBridge inverters are not covered by the Enphase warranty, we have programs specifically designed for SunPower customers needing to upgrade their SolarBridge inverters.

For more information contact us at spwrquery@enphaseenergy.com or 510-945-6752.