Support for SunPower System Owners

Enphase Energy, a global energy technology company based in Fremont, CA, is the world’s leading supplier of microinverter-based solar and battery systems that enable people to harness the sun to make, use, save, and sell their own power—and control it all with a smart mobile app. The company revolutionized the solar industry with its microinverter-based technology and builds all-in-one solar, battery, and software solutions. Enphase has shipped approximately 76.3 million microinverters, and over 4.3 million Enphase-based systems have been deployed in more than 150 countries.

Enphase began supplying SunPower with microinverters in 2018. Microinverters are integrated into SunPower solar panels, transforming DC solar panels into AC solar panels. These AC Panels are used in many SunPower systems and are referred to as “powered by Enphase.” It is important to know that Enphase has not been a service provider to SunPower or its customers and has not provided maintenance services for SunPower systems.

Yes. Enphase will honor the terms of the Enphase limited warranty for Enphase products used in SunPower systems. For more information about Enphase warranties, visit enphase.com/warranty/us.

We cannot comment on how long the SunPower monitoring platform and mySunPower app support will continue.

SunPower systems connect to a proprietary monitoring platform and the mySunPower app. Whether your SunPower system is powered by Enphase or not, it can be modified to communicate with the Enphase Monitoring Platform and the Enphase App.

SunPower uses a monitoring platform different from Enphase, so Enphase is unable to provide immediate technical support. However, SunPower systems can be modified to communicate with Enphase monitoring. This will provide you with 24x7 support directly from Enphase.

The Enphase App is a powerful and intelligent companion to your Enphase Energy System. You can monitor your system status from anywhere and know how much energy your solar system produces. With one app, you can review your system health and performance, view panel-level production for systems with microinverters, track the power you use and put back into the grid, respond to weather events, and manage your power-hungry appliances.

Click here to watch a short video to learn more about the Enphase App.

Your SunPower system can be modified to communicate with the Enphase App and the Enphase Monitoring Platform. In addition, you can add Enphase Care on an annual basis. To learn about Enphase monitoring, email spwrquery@enphaseenergy.com or call 510-945-6752 for assistance. 

Please direct all questions regarding your SunPower system lease to your leasing company. Refer to the customer service number on your billing statement.

Your options depend on your system’s configuration, and any upgrades usually begin with transitioning to Enphase monitoring and the Enphase App.

If you own a SunPower system (cash or loan) and have a question about the Enphase products in your system, email spwrquery@enphaseenergy.com or call 510-945-6752 for assistance. If you lease a SunPower system or have a power purchase agreement (PPA), call the customer service number on your billing statement.

Enphase Care is an annual subscription protection plan designed to provide homeowners with peace of mind. This comprehensive solution offers technical support, hardware service, and software assistance, all in one package. Enphase monitors systems 24/7, proactively detecting and troubleshooting issues, and covers the cost of any on-site warranty-related repairs for Enphase products. Enphase Care is available to homeowners with Enphase IQ Microinverters and/or IQ Batteries connected to the Enphase monitoring platform via an IQ Gateway. Contact us at spwrquery@enphaseenergy.com or 510-945-6752 for more information.