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Frequently asked questions

When will my Enphase Energy System go off-grid?

How can I share my system performance with others online?

Video: How to enable a production meter using the Enphase Installer App

How to create a new system in the Enphase Installer App

How to enable Auto Download for IQ Gateway software in the Enphase Installer App

How to generate and share a summary report using the Enphase Installer App

How to download the Enphase Installer App

How to enable Enphase Support to remotely connect to a system

How to update the grid profiles saved in the Enphase Installer App

What is Storm Guard?

How to retire a microinverter using the Enphase Installer App

How to change the “Battery shutdown level” in the Enphase App

How to prepare the IQ Battery for grid outages in the “Self-Consumption” and “Savings” profiles

How to check PLC noise level using Enphase Installer App

Commissioning a System with the Enphase Installer App

Adding a PV system maintainer using the Enphase App

How to update the software of an IQ Gateway using the Enphase Installer App

Monitoring your Enphase system without connectivity

Solar troubleshooting guide

How to use the “Validation” step in the Enphase Installer App to check the status of microinverters

How can I add users and provide them with access to view my system performance?

Enphase Installer App Videos

How does the Enphase Energy System work?

How to activate an Enphase system

How to replace IQ Gateway serial number for a site using the Installer App

How do I locate a system in the Enphase Installer App?

Which system profile should I choose for my Enphase Energy System?

What are the generator modes in the Enphase App?

Video: How to scan for devices using the Enphase Installer App

Best practices for using your IQ Battery during a grid outage

How to check the status of a microinverter using the Enphase Installer App

How can I minimize my dependence on the utility grid in the “Savings” profile?

How does my Enphase Energy System work?

How to enable meters or CTs using the Enphase Installer App

Video: How to provision devices using the Enphase Installer App

Services and Frequently bought products

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Installation at-home consultation

Need help with installation? Start by booking an At-home Consultation with an independent installation professional to receive a quote for your custom installation.

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Great news: Enphase’s at-home EV charger installation services are available in your area.

Unfortunately, Enphase's at-home EV charger installation services are not yet available in your area. You can click here to browse electricians with EV charger expertise.

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The At-home Consultation helps determine the full cost to install your new EV charger. The $150 fee is subtracted from your final installation price if you choose to accept the quote. After check out, Enphase will send you an email from its 365 Pronto Platform describing next steps.

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What is included in this price?

The At-home Consultation includes a report detailing your EV readiness, and a custom, no-obligation quote for your EV charger installation. This $150 fee is subtracted from your final installation price if you choose to accept the quote.

What are the next steps?

After you check out, Enphase will send you a confirmation email from the 365 Pronto Platform, and your installation professional will directly contact you to schedule a time for your At-home Consultation.

What is the 365 Pronto Platform?

Enphase's 365 Pronto Platform is software that dispatches independent professionals to perform renewable energy services, including EV charger installations.

How will I be charged for these services?

The charge for your At-home Consultation will be processed through Enphase's Store. If you choose to accept your installation quote, you will pay for the installation separately via the 365 Pronto Platform.

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