Messaging Services Terms & Conditions
The Enphase short message service (“SMS”) and multimedia messaging service (“MMS”) (collectively, the " Messaging Service") is operated by Enphase Energy, Inc., 47281 Bayside Pkwy., Fremont, CA 94538 and its affiliated subsidiaries (“Enphase”, “we”, or “us”). Your use of the Messaging Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Messaging Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Messaging Service following the effective date of any such changes shall constitute your acceptance of such changes.
i. We do not charge for the Messaging Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
ii. Text messages may be sent using an automatic telephone dialing system or other technology.
iii. Your consent to receive auto-dialed marketing text messages is not a condition to purchasing any goods or services.
iv. If you have or use Enphase products or applications, like the Enlighten application, and have opted in, the Messaging Service provides transactional messages: updates, alerts, order updates, account alerts, or other system information. Message frequency varies depending on the alerts, configuration, and settings of your system.
v. If you have opted in to receive marketing information, the Service provides promotions, specials, and other marketing offers (e.g., cart reminders) from Enphase via text messages through your wireless provider to the mobile number you provided. Message frequency varies but is generally no more than 1 message per month.
vi. If you have opted in to receive text messages related to technical or customer support issues, the Messaging Services may provide transactional messages, responses, or status updates related to your inquiry. Message frequency will vary depending on the nature of the issue and the time to resolution.
vii. If you have contacted us to access your account or reset your password, the Messaging Services may provide a code for two-factor authentication, a one-time password to authenticate your identity. Message frequency is limited to as needed to authenticate you or to verify your identity.
viii. Each of the above use cases is a separate message program stream (“Stream”). You may unsubscribe from any of the above Streams at any time by texting the single keyword command ‘STOP’ in the Stream or by sending a text message to in response to any related text you receive.
ix. If you have subscribed to multiple Enphase Messaging Streams and wish to cancel, except where applicable law requires otherwise, you will need to opt-out separately from each Stream.
x. For Messaging Service support or assistance, text ‘HELP’ in the Stream.
xi. To receive information on Enphase products and services, text to 367427 to receive [Enphase] SMS Alerts! When you opt-in to the service, we will send you a message to confirm your signup including important information.
xii. You can cancel this service at any time. Just text "STOP" to 367427. After you send the message "STOP" to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us.
xiii. If you want to join again, just sign up as you did the first time, and we will start sending messages to you again.
xiv. If at any time you forget what keywords are supported, just text "HELP" in the Stream (currently 367427 for marketing messages). After you send the message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
xv. For all questions about the services provided by this short code, you can send an email to firstname.lastname@example.org or contact us on the toll-free number +1 (877) 797-4743 (Option 2).
xvi. Short code service (currently 367427 for marketing messages) is available through participating carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
xvii. We may change any short code or telephone number we use to operate the Messaging Service at any time and will notify you of these changes. You acknowledge that any messages, including any ‘STOP’ or ‘HELP’ requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
xviii. In order to receive texts, you agree to provide us with a valid mobile number. The wireless carriers supported by the Service are not liable for delayed or undelivered messages.
xix. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Messaging Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Messaging Service.