How to return an order
Step 1
Click here to initiate the return process.
Step 2
Enter your purchase email and the order number that you’d like to return.
Step 3
On the next page, select the item that you’d like to return. Choose the appropriate options from the drop-down, and then submit the request.
Step 4
Once you submit your request, it will go for approval and the status will change.
Step 5
Our operations team will review your request and email you detailed instructions for shipping back the product(s). Once you ship back the product(s), you are required to confirm shipping by clicking the Confirm Shipping button.
Step 6
Once we receive the product(s) at our warehouse, we will either process the exchange or refund within 7-10 working days as per your chosen option.
To return a ClipperCreek EV Charger or related product, please email us at enphasestore@enphaseenergy.com and include your name, phone number, order number, and reason for return. A customer service representative will provide you with return instructions within 24-48 hours.
